Ocean Drive (www.shopoceandrive.com) will NOT deal or provide any services or products to any of the OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the UAE.
We have partnered with the follow companies for shipping/delivery:
- Domestic - UPS & Empost
- International – UPS, DHL & FedEx
All orders are shipped on a DDU basis (delivery & duty unpaid). The Shipping and Handling fees include the packing, freight charges, export taxes and insurance but not customs/clearing charges &/or taxes in the receiving country if located outside the UAE. The receiver will have to settle those directly with the courier delivering the order (DHL, FedEx or UPS) upon arrival.
Ocean Drive insures all your purchases from the time they are picked up to the time they are delivered to your address. A signature is required for goods delivered, at which point the responsibility of them passes to you. In some circumstances, you may update your preference for DHL/UPS/Empost/FedEx to deliver your package at an address without obtaining a signature, and should that be what you set, then you take full responsibility for any loss or damage which may occur to your package. If you have detailed the receiver of the order as someone other than you, such is the case with gifts, then you accept that their signature or the signature of a person at the delivery address you have provided to us is evidence of our fulfilment of your order and we are no longer responsible after delivery to the address you have provided us with.
Our packing and shipping facility is open 5 days a week, Monday through Friday, from 9:00 am to 6 pm GMT+4, excluding national holidays. Although orders are typically picked up by the courier companies within 2-3 working days, some carrier, logistic, clearance &/or weather delays may occur. The delivery times appearing on the website are estimates and commence from the date of dispatch. Ocean Drive is not responsible for any delays caused by destination customs clearing.
In a worst case scenario you should receive your order within 30 days from receiving your Order Confirmation from us. Please get in touch with our customer service team via phone at +971 4 343 4040 or by email at firstname.lastname@example.org if your package is delayed beyond 15 business days and if you are unsatisfied with the information provided to you by DHL/UPS/Empost/FedEx and we will be happy to assist you as best we can. We could introduce an additional delivery method.