• Returns within the UAE are free of charge. 
• International (outside UAE) returns are at the customers expense.

To return your purchase you can submit a product return request directly through your customer account by logging in here and wait for our approval and instructions on how to proceed.

Alternatively you can email us a Return Request to returns@shopoceandrive.com containing the following information and follow the procedure mentioned below:

• Full name
• Email used when placing order
• Order number
• Delivery address
• Reference of item/s you wish to return

Once approved we will email you return instructions along with a reference number which you will need to print out, sign and include inside your package to allow for easy identification and prompt processing once returned.  Unidentified returns will be sent back to the sender at their expense.  Please remove all labels from previous deliveries from the box you are using to send your items back to avoid confusion/delays.

Please note that returns will need to be sent through trackable mail to the following address once they are approved:

         SOD Returns Dept
         Villa 4, 34C Street
         Al Satwa, Dubai, UAE
         Tel +971 4 343 4040

Provided the above procedure has been followed, you will receive a full refund for the price of the item/s returned (excluding shipping, export charges, insurance, customs, clearing expenses).  Refunds will be done only through the original mode of payment.

All returned products must be unused, unaltered and with all their original garments tags, dust covers and packaging intact.  Footwear should be tried on a carpeted surface so the soles don’t reflect them being worn.

• Undergarments
• Swimwear with their hygiene sticker moved/removed
• Beauty/Grooming products (perfumes, make up, nail polish, lotions, sprays, aerosol cans)
• Books
• Items bought on sale
• Product/s not purchased from us
• Items which are used
• Items which have their original tags removed &/or are not in their original packaging &/or missing their certificates of authenticity they were sent with &/or missing any additional items which were sent with the item (for example: extra shoe laces).

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.  If more than 15 business days have passed since we’ve approved your return and you don't see your refund in your account then please contact us at returns@shopoceandrive.com.

Please note that it is never a good idea to attempt to destroy an item to make it look as though it has a manufacturing defect as our product experts will easily identify this and your return request will be denied, the items you destroyed may be sent back to you and your account on the Site will be disabled so you will not be able to make future purchases.  Misusing an item &/or failing to follow care instructions (including washing instructions) does not constitute a manufacturing defect.

EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.  As stated above, your item must be in the same condition that you received it, unworn, unused & unaltered, with tags, and in its original packaging.  You’ll also need the receipt or proof of purchase.

For any return related questions please email us at returns@shopoceandrive.com.