PRIVACY AND COOKIE POLICY 
This policy explains how information is collected and processed via the www.shopoceandrive.com website and mobile application (the “Website”).  We, United Arab Emirates Tr Per Person Company LLC, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 1603, whose registered address is at G207, Sahara Center, Al Nahda Street, Al Nahda, Sharjah (“we”, “us”, “ours”), respect the privacy of all of our users and are committed to protecting it. 

 

SANCTIONS UNDERTAKING
By using our Website you warrant and represent that you:

• have never been convicted of any offence involving any applicable trade or economic sanctions or relevant laws or restrictions including without limitation those implemented by the United Nations, the United States of America, the European Union and its member states ("Sanctions Regulations");
• are not subject to any investigation, inquiry or enforcement proceedings by any regulatory body regarding any offence or alleged offence under the Sanctions Regulations;
• are not listed as or owned by a designated or restricted party under the Sanctions Regulations.  

This Privacy Policy is incorporated into and part of the Terms and Conditions which govern your use of the Website.  The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the date they are posted.   

 

MINORS
The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address above to request deletion.

 

COLLECTION, STORAGE & USE OF INFORMATION 
Personal information about you (even if you are not a registered visitor) may be collected directly or indirectly when you use the Website or any related services including but not limited to other websites operated by us, social media platforms, our customer service channels such as assistance via phone, email or during visits to our directly or indirectly operated stores. 

Personal information may be stored by us only as long as necessary for the purpose of your commercial relationship with us or as required to comply with our legal obligations. 

The use of collected information would be as necessary for the purposes for which it was obtained. 

This information may include but is not limited to:

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
• Direct data collected through registration, checkout, newsletter forms & reviews which may include your first name, family name, email address, billing address, delivery address, mode of payment, phone number and date of birth.
• Indirect data collected via cookies and third parties including geolocation, IP address, browser, visited pages, viewed products, search terms, route taken and total time spent on the Website and other internal or third-party web monitoring facilities.
• Registered customers may login to their account and view/edit their personal information. If you are using the Website as a guest and would later need to access or edit relevant details, we would be able to assist you upon your request via email to cs@shopoceandrive.com.
• The newsletter’s subscription field is located on the Website’s lower section of the Home page as well as in the footer and is therefore present on every page except the Checkout page.  Registered customers may subscribe to our newsletter through this field and/or through the Client Registration page & can unsubscribe to newsletters from their accounts or by clicking the “unsubscribe” link at the bottom of received non-transactional email/s. 

 

PAYMENT INFORMATION 
We are SSL Certified and in addition, your full payment card details are used by a third party payment gateway, HyperPay which guarantees a highly secure URL based transaction with SSL Certification as well as PCI DSS Level 1 Certification.  All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.  All card transactions are managed by legally authorized parties responsible for ensuring that your payment details remain secure during the payment process.  If and when you provide the information of a third party to us, including credit/debit card details, you are confirming that you have their consent to do so.   

 

SHARING INFORMATION
We may share your personal information with:

• Third parties whom we agree with to perform services on our behalf including payment processing, website maintenance, shipping, logistics, advertising and marketing.
• Our professional advisers including auditors.
• Legal, regulatory, law enforcement, government, federal or municipal bodies.
• Entities within the United Arab Emirates Trading Per Person Company LLC Group. 

 

BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We could use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).
• We could use Shopify Audiences to help us show ads on other websites with our advertising partners to buyers who made purchases with other Shopify merchants and who may also be interested in what we have to offer. We also share information about your use of the Site, your purchases, and the email address associated with your purchases with Shopify Audiences, through which other Shopify merchants may make offers you may be interested in.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.

 

COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

Some of the cookies used to optimize your experience on our Site and to provide our services are as follows:

https://www.shopify.com/legal/cookies

COOKIES NECESSARY FOR THE FUNCTIONING OF THE STORE

 

REPORTING AND ANALYTICS

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Cookies are small data text files that are sent to your internet browser by the websites you visit and these are read by pixel tags.  These cookies provide anonymous data on how a website is used so customer experience can be enhanced.  The type of info collected includes but isn't limited to how visitors arrived on the Website, which pages they visited as well as the total number of visitors.  They are also used to identify returning visitors, store and retrieve their preferences, keep track of the shopping cart's contents among other functionalities.  The cookies we use are as follows: 

• Necessary/Essential Cookies: These are needed for our Website to function & enable visitors to move around the site and use its features.  Without these, our online service can't be provided. 
• Performance Cookies: These gather anonymous information about your activity on the Website and they allow us to customize your experience.  We could use your IP address to identify server issues, administer the Website and enhance our services.  These are only used following your consent on the cookie banner.
• Targeting/Advertising Cookies: These enable us to understand aspects like Website traffic & where it is coming from, which pages are visited and how many times.  The cookies we use are ours or third-party cookies. Our targeted cookies are set by our Website and share the same domain. Third part cookies are however set and stored by the third party provider/organization which we carefully select in order to give you a more tailored experience.
• Analytics Cookies: There are various third parties that enable us to study and enhance how customers interact with our Website.  Examples of such companies we use are Google Analytics. 

By using our Website you explicitly agree that we may place cookies on your device and access them whenever you visit the Website or other websites operated by us.

The lifetime of a cookie varies upon the purpose it serves; the maximum life time we use is one year and the minimum is one day. Most of the cookies would be deleted once you close the browser.

If you have any questions, please contact our customer service team at cs@shopoceandrive.com.

While most browsers automatically accept cookies, you can still delete them from your browser and edit your browser options so you do not receive them in the future.  Please note that doing so will block many of the site's functions and therefore the Website won't work as intended and designed.  For more information please visit www.aboutcookies.org.  

 

CONTACT
After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at cs@shopoceandrive.com.

LAWFUL BASIS
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

 

RETENTION
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

AUTOMATIC DECISION-MAKING
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We engage in limited fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Blacklisting of IP addresses associated with repeated failed transactions. 
• Blacklisting of credit cards associated with blacklisted IP addresses.

 

GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. 

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

 

CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.  If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

DO NOT TRACK
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

CHANGES
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

COMPLAINTS
As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority at info@ai.gov.ae or https://ai.gov.ae/contact-us/.

 

Last updated: November 22, 2022